Privacy Policy

    This policy covers the public website swaptune.eu and its associated enquiries and partnership applications. The professional portal dealers.swaptune.eu and its account, order and file processing are covered by information specific to that service.

    1. Data Controller

    The data controller for the public website is BIEVEZ GROUP SRL, trading as Swaptune, enterprise number 1044.394.644.
    Rue de la Procession 53, 7850 Enghien, Belgium
    Email: info@swaptune.eu

    2. Data Collected

    Depending on your use of the website and the information you provide, we may process:

    • Your name and, for a business enquiry, your company name
    • Business contact details and operating area supplied in an application
    • Email address
    • The telephone number you provide
    • Technical browsing data, including IP address, browser and pages visited
    • The content of messages and information submitted in a partnership application
    • Business information relevant to an application, including an enterprise or VAT number where requested

    3. Use of Data

    Data is used for the following purposes and on the following grounds:

    • Answering enquiries and reviewing partnership applications: pre-contractual steps requested by the individual or a legitimate interest in handling a business enquiry
    • Operating and securing the website: a legitimate interest in maintaining availability and preventing abuse
    • Meeting applicable legal obligations and, where necessary, retaining evidence to establish, exercise or defend legal claims
    • Measuring traffic and advertising campaign actions. Non-essential trackers require prior consent; the tools are described below

    4. Data Sharing

    Data may be processed by authorised personnel and providers needed for the relevant purpose: Vercel for hosting, Supabase for website data, Tally for applications and Intercom for messaging. The network map uses Mapbox; audience and advertising measurement uses Google Analytics or Google Tag Manager and the OpenAI Ads pixel. An independent partner you contact handles enquiries within their own business. Authorities or advisers may receive data where required by law or to defend legal claims.

    5. Data Storage

    Website data is processed using the services described above. Depending on the provider and operation, processing may take place outside the European Economic Area. Where a transfer is subject to the GDPR, it must rely on an authorised mechanism, such as an adequacy decision or appropriate safeguards. Contact us for information about the safeguards applicable to your data.

    Retention depends on the purpose: handling and following up your enquiry for correspondence and applications; operation and security for technical logs; and the period necessary to comply with legal obligations or defend legal claims for relevant records. A deletion request remains subject to those obligations. You may ask for the retention criteria applicable to your situation.

    6. Data Security

    We use technical and organizational security measures to protect your data against unauthorized access, loss, alteration, or disclosure.

    7. Your Rights

    Subject to the conditions in the GDPR and the processing concerned, you may exercise the following rights:

    • Right of access: You can request a copy of the data we hold.
    • Right to rectification: You can request correction of inaccurate or incomplete information.
    • Right to erasure: You can request deletion of your data, unless retention is legally required.
    • Right to object: You can object to the use of your data for certain processing.
    • Right to portability: You can request to receive your data in a structured, machine-readable format.
    • Right to restriction: You may request that certain uses of your data be suspended in the circumstances provided by the GDPR.
    • Withdrawal of consent: Where processing is based on consent, you may withdraw it for the future without affecting the lawfulness of earlier processing.

    To exercise your rights, please contact us at: info@swaptune.eu

    You may also complain to the Belgian Data Protection Authority or the supervisory authority competent for your situation: www.autoriteprotectiondonnees.be

    8. Data Deletion

    Users can request deletion of their data at any time by sending an email to: info@swaptune.eu

    9. Changes to This Policy

    We reserve the right to modify this privacy policy at any time. In case of major changes, we will inform you via our website or by email.

    10. Contact

    For any questions or requests regarding our privacy policy, please contact us at: info@swaptune.eu

    11. Cookies and Other Trackers

    The website remembers your language choice in your browser’s local storage. Google and OpenAI Ads measurement tools and Intercom messaging may use cookies or other identifiers. The Mapbox map communicates with its provider when loaded. Application links open the Tally form, subject to the information presented on that form.

    Your browser settings let you inspect and remove cookies and local storage. Removing them may erase your preferences. For questions about website trackers or to exercise your rights, contact info@swaptune.eu.